Welcome to the 2nd blog of our 4 part series focusing on how 2020 Was The Tipping Point for Equipment Rental Companies to focus on the Customer Journey.
Per Stjernqvist
One of the worlds most experienced in turning machine data into Services & Solutions. Creating innovative customer value propositions based on interviews, observations and trends in customer behavior is his trademark.
7 years at Volvo Truck Corporation and 18 years at Volvo Construction Equipment as Managing Director and global developer of services- and solutions.
Former Teacher and Researcher at Copenhagen Business School and Vice President Servitization & Solutions at Trackunit. Per Stjernqvist holds board positions in large service- and solution companies.
2020 Was The Tipping Point for the Equipment Rental Customer Journey
How 2020 became the tipping point for equipment rental companies to realize their software needs a customer journey focus to generate more revenue opportunities.