<h1>Ronald Peters</h1>

Ronald Peters

Ronald leads product management for Trusted Home as well as Conditional Access at Irdeto, helping operators and service providers address security and deployment challenges for internet and broadcast services. Prior to joining Irdeto, he has worked for both service providers and technology providers, including Vodafone Ziggo, Samsung and Nokia. With 20 years of experience in mobility and media technologies, Ronald has insights into consumer and business trends driving the shifts in media consumption today. Ronald holds a Master of Science degree in Electronics and certifications in product management, marketing and business management.
“Wow” your customers without breaking the bank

“Wow” your customers without breaking the bank

Delivering a great broadband experience is at the heart of every ISP.  And delivering this great experience is even more critical when a customer contacts the customer care desk. The customer expects the care rep to understand and solve his problem during the first contact. And the care rep needs to keep truck rolls (engineer visit to the customer’s home) only when absolutely necessary to keep costs down. It’s little wonder that the prospect of customer care efficiencies and effectiveness is a key driver for operator uptake of our Trusted Home Wi-Fi management and security solution.

Back to school…maybe.

Back to school…maybe.

With the uncertainty surrounding of children going back to school or continuing in-home learning, it is timely to talk about managing kids time on screens. Although no two families’ approach on this topic is the same, there’s strong evidence that many want help in applying screen time limits. In this blog, I share my thoughts on how ISPs can help parents when every family has a different approach to digital parenting.

Cybersecurity:  Consumers have spoken

Cybersecurity: Consumers have spoken

With Coronavirus forcing unprecedented use of home broadband, Irdeto launched an international survey to discover the impact on consumer attitudes to cybersecurity. The results revealed some surprises for ISPs. But what should they do now to respond to consumer needs?

Is it time to ditch the term “Smart Home”?

Is it time to ditch the term “Smart Home”?

What’s in a name? For ISPs there could be a whole load of business tied up in a simple change from “smart” to “connected”. Marketing “smart home” solutions could be excluding a huge chunk of the broadband subscriber base that doesn’t realize quite how smart their home has become.