Delivering a great broadband experience is at the heart of every ISP. And delivering this great experience is even more critical when a customer contacts the customer care desk. The customer expects the care rep to understand and solve his problem during the first contact. And the care rep needs to keep truck rolls (engineer visit to the customer’s home) only when absolutely necessary to keep costs down. It’s little wonder that the prospect of customer care efficiencies and effectiveness is a key driver for operator uptake of our Trusted Home Wi-Fi management and security solution.