As COVID-19 restrictions forced millions to work from home, many employers made hasty provision for remote working. Cybercriminals responded with an epidemic of ransomware attacks that paralyzed all kinds of businesses. With many companies now choosing for hybrid work-from-office/work-from-home policies, Irdeto’s Ronald Peters looks at how ISPs have an opportunity to help their business subscribers implement successful, secure home worker programs.
In most parts of the world, we appear to be seeing the light at the end of the tunnel where it comes to COVID. With it, panic buying has disappeared but one thing that may stay in short supply is broadband bandwidth in the homes. Irdeto’s Trusted Home solution has some new features that are helping Internet Service Providers keep the peace in subscriber households beset by bandwidth battles.
Irdeto’s Trusted Home offers attractive advanced features to broadband subscribers and is vendor agnostic so it can be installed on any brand of router. But many service providers want to fast-track their roll-out of mesh Wi-Fi, so Irdeto has partnered with Motorola to offer a turnkey solution of Trusted Home pre-installed on high-performance mesh Wi-Fi routers.
When talking about WiFi management or broadband security, should the first question service providers ask is “how much is it going to cost me?” Obviously a natural question for any business to ask when security is seen as a cost center. A better question, however, is “how much is it going to save me?” Until now, the financial case for Trusted Home has been made only with statistics about the average difference our customers see when they deploy Trusted Home. But now, we can quantify the benefits in currency terms, and we’re giving broadband service providers the chance to do it for themselves with our new Trusted Home benefits calculator.
The results are eye-opening.
Delivering a great broadband experience is at the heart of every ISP. And delivering this great experience is even more critical when a customer contacts the customer care desk. The customer expects the care rep to understand and solve his problem during the first contact. And the care rep needs to keep truck rolls (engineer visit to the customer’s home) only when absolutely necessary to keep costs down. It’s little wonder that the prospect of customer care efficiencies and effectiveness is a key driver for operator uptake of our Trusted Home Wi-Fi management and security solution.
With the uncertainty surrounding of children going back to school or continuing in-home learning, it is timely to talk about managing kids time on screens. Although no two families’ approach on this topic is the same, there’s strong evidence that many want help in applying screen time limits. In this blog, I share my thoughts on how ISPs can help parents when every family has a different approach to digital parenting.
With Coronavirus forcing unprecedented use of home broadband, Irdeto launched an international survey to discover the impact on consumer attitudes to cybersecurity. The results revealed some surprises for ISPs. But what should they do now to respond to consumer needs?
5G is revolutionizing connectivity in the home and on the move. But broadband service providers must consider the security implications. Irdeto recently joined a Telecoms World Asia webinar on Cybersecurity Threats in the 5G era. A key takeaway was the potential for security to be a big competitive differentiator.
What’s in a name? For ISPs there could be a whole load of business tied up in a simple change from “smart” to “connected”. Marketing “smart home” solutions could be excluding a huge chunk of the broadband subscriber base that doesn’t realize quite how smart their home has become.
Coronavirus has added a new dimension to family battles over screen time and web-use. These challenges will persist once lockdowns end. How can broadband service providers ensure they are giving families the parental control tools they really need?