What’s in a name? For ISPs there could be a whole load of business tied up in a simple change from “smart” to “connected”. Marketing “smart home” solutions could be excluding a huge chunk of the broadband subscriber base that doesn’t realize quite how smart their home has become.
Coronavirus has added a new dimension to family battles over screen time and web-use. These challenges will persist once lockdowns end. How can broadband service providers ensure they are giving families the parental control tools they really need?
During the COVID-19 pandemic, daily life has gone digital. People are seeking innovative ways of staying connected and entertained while remaining safe at home. Puzzles, toys, and game sales have surged. Unfortunately, piracy is also on the rise. As the world economy gradually reopens, pirates will continue to take advantage of increased demand for new content. Protecting content from piracy will be crucial to mitigating revenue loss during this unprecedented time.
As Coronavirus enforces unprecedented home working, hackers are also hard at work exploiting our fears. Insecure home networks are making this a giant cybersecurity challenge for employers. In the future, could homeworkers be forced to choose broadband from an ISP that has been security-approved by their company?
Millions of us are working from home as COVID-19 restrictions take hold. For some, Wi-Fi strength is going to be a significant challenge. How will this experience change the way we work – and choose broadband suppliers – in the future? And what can ISPs do now to prepare?
In recent posts, I’ve examined key questions ISPs should ask when procuring smart home management including security, accuracy, flexibility and futureproofing. But now let’s focus on features to delight subscribers, build loyalty, reduce churn and boost ARPU.
A wise computer scientist once said, “The nice thing about standards is that you have so many to choose from.” But which standards matter in smart homes? From OpenWRT and RDK to EasyMesh and CHIPS, it’s an essential question to ask during procurement of smart home management systems.
In the third of a five-part blog series helping network service providers to avoid costly procurement mistakes, we consider the relative benefits of software and hardware-based solutions for smart home management. Can you keep costs down without creating integration nightmares or vendor lock-in?
Selecting a smart home management system is a high-stakes process for ISPs, so it is important to ask the right procurement questions. IoT Fingerprinting should be at the heart of any management system, but the quality of technology has serious implications for security, user experience, and operational costs.
With an increasingly crowded field of vendors for smart home management systems, how can ISPs be sure they choose wisely? In my list of key areas to investigate during procurement, security is naturally at the top. Just how smart is the smart home protection offered?